Five common ticketing errors -- and how to avoid them

(Tribune Media Services) -- As far as mistakes go, the one Janet Gordon recently made didn't seem like a big deal. She booked an airline ticket from Toronto to London under the name "Jan."

But what happened next could only be summed up in one word -- "chaos" -- says her husband, David.

"It was a major hassle," remembers Gordon, a human resources director for a college in Swansea, England. At almost every turn, the couple had to explain why the name on Jan's ticket didn't match her passport. "The computers wouldn't allow us to check in and issue a boarding card," he says.

In a business where slip-ups are almost as common as surcharges, the wrong-name-on-my-ticket error is a standout. You don't have to look far for ticketing mistakes in an age of do-it-yourself booking. Take it from me: not only do I write the Travel Troubleshooter column, a question-and-answer feature that helps people solve real-world problems, but I'm also an expert on errors.

I'll get to my own shortcomings in a minute. But right now, let's review the five biggest booking blunders -- and how they could have been prevented:

Wrong name on my ticket

Before 9/11, airlines and security personnel -- and I use the term "security personnel" loosely -- might have let a nickname or even a maiden name on a ticket slide. No longer. If you have the wrong name on your ticket, you're probably grounded. And there are two reasons for this: security and greed.

The Transportation Security Administration wants to be sure the same person who bought the ticket, and who was screened, is boarding the plane. But when there's an inexact match, the airline can either charge a $100 "change" fee or force you to buy a new ticket. In an industry where every dollar counts, the exact-name rule is the government's gift to cash-starved air carriers.

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That's the situation Gordon was confronted with, even when it was obvious that "Jan" and "Janet" were one and the same. There were suggestions that a new ticket might need to be purchased. "We didn't let it get to that," he recalls. Instead, he asked to speak with a supervisor who could finally fix the codes so that the ticket and passport matched up. How did all of this happen in the first place? Turns out Jan Gordon had signed up for a frequent flier account under her informal name, so when she booked an award ticket, it also used her informal -- and inaccurate -- name.

How to avoid it? Triple-check the name on your ticket. Make sure your computer doesn't autofill another name and that the name on your passport or driver's license matches up with your ticket.

Booking a ticket on the wrong airline

Believe it or not, people board the wrong flight every day. I'm not even talking about codeshare flights, which is industry-speak for booking a ticket on one airline but then flying on a "partner" airline with different rules and maybe lower service standards. I'm talking about simply making the wrong choice of airline.

For example, the elite-level business traveler who is accustomed to being treated like royalty when he flies on his preferred carrier might want to stay away from a budget airline. "I gave Southwest a try and I hated it," they'll write to me. "I'm never flying with them again." Of course not. If you don't like flight attendants with a sense of humor, peanut snacks and on-time flights, you'll probably hate Southwest, too. On the flip side, I hear from travelers who book tickets on full-service network airlines and then complain about the price. Which is silly. How else do you think an airline is going to pay for all of that service?

How to avoid it? Watch for the codeshare designation when you book online and do a little research before buying an airline ticket. That way, your expectations won't be too high. Or too low. Also, consider using an experienced travel agent.

The city switcheroo

Selecting the wrong city pairs -- going from point 'B' to point 'A' instead of from 'A' to 'B' -- is another common error. Jennifer Hyde bought four tickets on Delta Air Lines through Orbitz. But instead of booking them from Boston to Baltimore she inadvertently switched cities, rendering the tickets completely useless. "Needless to say, neither Orbitz nor Delta is doing anything to help," she says. Hyde, a homemaker from Newton, Massachusetts, would have to pay a change fee for each ticket, plus any fare differential, to make things right. Not good.

How could someone switch cities? It's easy. To an inexperienced Web user -- and OK, let's be completely honest here, even to some experienced users -- those pull-down menus on travel sites can be utterly confusing. When you're typing in airport city codes like BWI and BOS, it's easy to forget which airport goes where. (But it could be worse -- Hyde might have ended up with a ticket to the familiar-looking BAL city code, which would have taken her to Batman, Turkey.) Point is, if you're not paying attention, or if you're dyslexic, you could click "accept" all the way through the reservation process and you wouldn't know you messed up until it was too late.

How to avoid it? Pay attention! If you're easily distracted maybe you should be working with a qualified travel agent instead of booking yourself. And read your confirmation immediately. If you spot a mistake, your agent might be able to undo it at no charge.

Buying a ticket that's too restrictive

Booking the wrong kind of ticket is yet another common error. Airline sites often assume you want to purchase the cheapest and most restrictive fare, so that's the first quote you're usually offered. The pricier, fully refundable tickets are buried deeper in the site, which is too bad. For air travelers whose plans might change, these are the best selections.

Why should you pay more for a ticket? Because if your plans change and you're holding a nonrefundable ticket, it will be practically worthless. Every day I field a question from an air traveler who would have benefited from this advice. They ask the airline to make exceptions to its refundability rules. They make up excuses. They throw tantrums. It almost never works.

How to avoid it? If you can't buy the right ticket, at least buy the right insurance policy. It might protect you if you change plans.

Wrong date

Like the wrong city switcheroo, the wrong date problem is an epidemic among air travelers. Part of the reason is simple absentmindedness: choosing the sixth month instead of the seventh month and then not reading the subsequent screens.

But part of the reason is that airline Web sites are anything but user-friendly. Reader Nancy Smythe wrote to me recently about her flight from West Palm Beach, Florida, to London, which she booked directly online through the airline. It turns out the carrier had sold her a ticket it couldn't deliver -- her connection times were too short. So it agreed to rebook her on a later flight. But when it sent her the new ticket, it had the wrong date on it. When she pointed out the mistake, she was asked to pay a change fee. "This wasn't my error," she says. So why should she pay for it? Smythe's experience reveals the maddening secret of ticketing mistakes. The airline will try to make you pay for an error -- even if it's not yours.

How to avoid it? Wake up and read the screen! No, seriously. This can usually be avoided by just reviewing your itinerary before you click the "book" button.

So look out for wrong names, wrong airlines, wrong cities, wrong dates and wrong expectations. Easy for me to say, right?

Wrong.

I've made every mistake in the book -- and then some -- when it comes to travel. All of the above errors are on my record. And let me also add that my mistakes aren't limited to travel. I have some big-time screw-ups to my name that extend into my professional and personal life. Hey, don't we all?

But as I look at the subject of mistakes in general, and ticketing mistakes in particular, I'm not worried about the ones we make once and learn from and are unlikely to repeat.

It's the ones that we make over and over for no other reason than that we're just easily manipulated -- those are the screw-ups that infuriate me.

(Christopher Elliott is the ombudsman for National Geographic Traveler magazine. This column originally appeared on MSNBC.com. You can read more travel tips on his blog, elliott.org or e-mail him at celliott@ngs.org).

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10 Surprising Health Benefits of Sex

The health benefits of sex extend well beyond the bedroom. Turns out sex is good for you in ways you may never have imagined.

When you're in the mood, it's a sure bet that the last thing on your mind is boosting your immune system or maintaining a healthy weight. Yet good sex offers those health benefits and more.

That's a surprise to many people, says Joy Davidson, PhD, a New York psychologist and sex therapist. "Of course, sex is everywhere in the media," she says. "But the idea that we are vital, sexual creatures is still looked at in some cases with disgust or in other cases a bit of embarrassment. So to really take a look at how our sexuality adds to our life and enhances our life and our health, both physical and psychological, is eye-opening for many people."

Sex does a body good in a number of ways, according to Davidson and other experts. The benefits aren't just anecdotal or hearsay -- each of these 10 health benefits of sex is backed by scientific scrutiny.

Among the benefits of healthy loving in a relationship:

1. Sex Relieves Stress

A big health benefit of sex is lower blood pressure and overall stress reduction, according to researchers from Scotland who reported their findings in the journal Biological Psychology. They studied 24 women and 22 men who kept records of their sexual activity. Then the researchers subjected them to stressful situations -- such as speaking in public and doing verbal arithmetic -- and noted their blood pressure response to stress.

Those who had intercourse had better responses to stress than those who engaged in other sexual behaviors or abstained.

Another study published in the same journal found that frequent intercourse was associated with lower diastolic blood pressure in cohabiting participants. Yet other research found a link between partner hugs and lower blood pressure in women.

2. Sex Boosts Immunity

Good sexual health may mean better physical health. Having sex once or twice a week has been linked with higher levels of an antibody called immunoglobulin A or IgA, which can protect you from getting colds and other infections. Scientists at Wilkes University in Wilkes-Barre, Pa., took samples of saliva, which contain IgA, from 112 college students who reported the frequency of sex they had.

Those in the "frequent" group -- once or twice a week -- had higher levels of IgA than those in the other three groups -- who reported being abstinent, having sex less than once a week, or having it very often, three or more times weekly.

3. Sex Burns Calories

Thirty minutes of sex burns 85 calories or more. It may not sound like much, but it adds up: 42 half-hour sessions will burn 3,570 calories, more than enough to lose a pound. Doubling up, you could drop that pound in 21 hour-long sessions.

"Sex is a great mode of exercise," says Patti Britton, PhD, a Los Angeles sexologist and president of the American Association of Sexuality Educators and Therapists. It takes work, from both a physical and psychological perspective, to do it well, she says.

4. Sex Improves Cardiovascular Health

While some older folks may worry that the efforts expended during sex could cause a stroke, that's not so, according to researchers from England. In a study published in the Journal of Epidemiology and Community Health, scientists found frequency of sex was not associated with stroke in the 914 men they followed for 20 years.

And the heart health benefits of sex don't end there. The researchers also found that having sex twice or more a week reduced the risk of fatal heart attack by half for the men, compared with those who had sex less than once a month.

5. Sex Boosts Self-Esteem

Boosting self-esteem was one of 237 reasons people have sex, collected by University of Texas researchers and published in the Archives of Sexual Behavior.

That finding makes sense to Gina Ogden, PhD, a sex therapist and marriage and family therapist in Cambridge, Mass., although she finds that those who already have self-esteem say they sometimes have sex to feel even better. "One of the reasons people say they have sex is to feel good about themselves," she tells WebMD. "Great sex begins with self-esteem, and it raises it. If the sex is loving, connected, and what you want, it raises it."

6. Sex Improves Intimacy

Having sex and orgasms increases levels of the hormone oxytocin, the so-called love hormone, which helps us bond and build trust. Researchers from the University of Pittsburgh and the University of North Carolina evaluated 59 premenopausal women before and after warm contact with their husbands and partners ending with hugs. They found that the more contact, the higher the oxytocin levels.

"Oxytocin allows us to feel the urge to nurture and to bond," Britton says.

Higher oxytocin has also been linked with a feeling of generosity. So if you're feeling suddenly more generous toward your partner than usual, credit the love hormone.

7. Sex Reduces Pain

As the hormone oxytocin surges, endorphins increase, and pain declines. So if your headache, arthritis pain, or PMS symptoms seem to improve after sex, you can thank those higher oxytocin levels.

In a study published in the Bulletin of Experimental Biology and Medicine, 48 volunteers who inhaled oxytocin vapor and then had their fingers pricked lowered their pain threshold by more than half.

8. Sex Reduces Prostate Cancer Risk

Frequent ejaculations, especially in 20-something men, may reduce the risk of prostate cancer later in life, Australian researchers reported in the British Journal of Urology International. When they followed men diagnosed with prostate cancer and those without, they found no association of prostate cancer with the number of sexual partners as the men reached their 30s, 40s, and 50s.

But they found men who had five or more ejaculations weekly while in their 20s reduced their risk of getting prostate cancer later by a third.

Another study, reported in the Journal of the American Medical Association, found that frequent ejaculations, 21 or more a month, were linked to lower prostate cancer risk in older men, as well, compared with less frequent ejaculations of four to seven monthly.

9. Sex Strengthens Pelvic Floor Muscles

For women, doing a few pelvic floor muscle exercises known as Kegels during sex offers a couple of benefits. You will enjoy more pleasure, and you'll also strengthen the area and help to minimize the risk of incontinence later in life.

To do a basic Kegel exercise, tighten the muscles of your pelvic floor, as if you're trying to stop the flow of urine. Count to three, then release.

10. Sex Helps You Sleep Better

The oxytocin released during orgasm also promotes sleep, according to research.

And getting enough sleep has been linked with a host of other good things, such as maintaining a healthy weight and blood pressure. Something to think about, especially if you've been wondering why your guy can be active one minute and snoring the next.

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O.K., Avatar, Work With Me

WHEN Nintendo released the Wii 18 months ago, it upended the notion of what video games could be. Moving beyond the sunlight-deprived young men at gaming’s core, Nintendo appealed to the rest of the world with an intuitive, family-friendly entertainment experience.

Women, parents, even nursing-home residents have been drawn to the Wii’s simple evocations of games such as tennis and bowling. The Wii has become the best-selling game machine of the current generation, selling more than 25 million worldwide, and remains scarce on store shelves across the nation.

Now Nintendo’s latest brainchild, Wii Fit, could send similar ripples through the home-fitness market. Scheduled to be released in North America next week, Wii Fit is not meant to replace a gym. But in a world of $3,000 elliptical machines and $150-an-hour personal trainers, it has at least a chance of becoming a global, affordable, mass-market interactive home-fitness system. (On its overseas debut last month, it became one of the fastest-selling games ever in Britain.)

Exercising with Wii Fit is like having a Bob Harper or a Denise Austin who talks back — gently cajoling you through exercises, praising, nudging, even reminding you to eat a banana once in a while. It also lets you see how you stack up against friends or family members; each user creates a cartoony avatar called a “Mii.”

The system costs $90, plus $250 for the basic Wii console. It uses a television and a sensitive “balance board” placed on the floor to present a few dozen activities, from push-ups to yoga, to more entertaining challenges like balance games and aerobic contests. Nintendo is not aiming Wii Fit at people with a serious exercise regimen. Rather, it is meant to appeal to the person busy with work and family who just wants to have fun getting a little toned at home.

Believe me, I could use some help. As a video game journalist, I live in a world where Buffalo wings, potato chips and jalapeño poppers are considered food groups. The closest I get to serious exercise is flopping around at concerts like a lumpy, overeducated flounder.

Then again, most Americans aren’t really in great shape either. So I felt I could reasonably reflect the broad mass market (if you will) in testing whether a silicon coach has the potential to rescue millions of Americans from decrepitude.

To help me evaluate the system, Thursday Styles recruited two fitness professionals, an avid exerciser and one work-at-home parent to try Wii Fit at the Chelsea Piers sports complex in Manhattan. Here is what we thought:

THE MULTITASKER

Shira Weiss, a 33-year-old mother of two who works out of her home in Teaneck, N.J., as a publicist for small businesses, wants Wii Fit because it fits both her lifestyle and her doorway. “Before having the kids, I used to work out every day — I belonged to a gym — but now it’s really only when I have a chance,” she said. “Let me put it this way: I clean with vigor. I like aerobic exercise and would like a treadmill. But we tried to get one, and the door of our house was too narrow. It just wouldn’t fit, and my husband was like, ‘Forget the treadmill.’ ”

She eyed the 12” by 20” Wii Fit board. “But this could work,” she said.

Wii Fit’s almost 50 exercises are divided among four categories: strength training, aerobics, balance games and yoga. Each user creates a personal profile, including a potential weight loss (or gain) goal. The system tracks a user’s weight and body-mass index as well as their performance on individual exercises. To help prevent novices from overextending or frustrating themselves, only a few exercises are initially available in each category; more advanced activities are unlocked only after completing simpler options.

Ms. Weiss found her groove in Wii Fit’s aerobics section. She proved a quick study with the hula hoop game (gyrating in circles), before finding her long-sought treadmill replicated in the running game. In Wii Fit, running does not use the board. Rather, the user puts the TV-remote-size Wii controller in her pocket or hand and runs in place while the motion-sensitive controller serves as a pedometer. On screen, the user runs through a bucolic park while a pacesetter beckons the player onward. For longer runs, users can watch television while the Wii tracks their progress.

“I enjoyed it,” Ms. Weiss said. “It’s more interesting than running on a treadmill because it gives you something to look at. It’s like an interactive exercise game. In some ways, it’s like playing Nintendo, but with your body.”

BOTTOM LINE Wii Fit could be the right choice for exercise amateurs trying to get in shape in the living room.

THE SWEAT HOUND

Luke McCambley, 18, knows he is an anomaly.

“You don’t find many art-school gym rats, but I guess I qualify,” he said.

Mr. McCambley, a student at the School of Visual Arts in New York, was the only Wii Fit tester who actually owns a Wii. But he also belongs to a Crunch downtown, works out six days a week, and is studying to become a personal trainer.

So it wasn’t surprising he had little problem with various strength exercises like push-ups and leg twists. He aced balance games like skiing and heading soccer balls, and looked like he could punch through the screen in his aerobic boxing session.

“I go to the gym, so I don’t need this, but for someone who doesn’t want to leave the living room it would be great,” he said. “Over all, I liked it a lot. It seems really well-designed for the people it’s for. I worked up a sweat with a couple of the exercises.”

He added: “If you really committed to the strength exercises, you could actually get some results. That said, if you’re really looking to get fit, join a gym. But this would be great for mothers, or if they want their kids to get a little more in shape.”

BOTTOM LINE Serious athletes don’t need Wii Fit, but you (or your children) might like it.

THE YOGA MASTER

Wii Fit is not, however, the right choice if you want to impress Cyndi Lee, 54, the founder of Om Yoga in New York.

Before trying the system, she eyed the board and declared, “It’s too small.” Nonetheless, she sailed through a progression of Wii Fit’s yoga poses, including the half-moon, warrior, tree and sun salutation. For each pose, at least one of the user’s feet or hands is usually on the board.

Afterward, her main concern seemed to be that Wii Fit reduces yoga to a collection of physical exercises rather than presenting yoga as a comprehensive approach to physical, mental and emotional wellness.

“This is a little dumbed down and they are teaching more from a fitness or gym perspective,” she said. “They’re saying things like, ‘Tighten your glutes,’ which we would never say in yoga.”

Ms. Lee also spied what she called incorrect elements within some poses. “Like with the warrior pose they show the knee going past the foot, which is a big no-no,” she said.

BOTTOM LINE Wii Fit will not make you a yogi.

THE FITNESS PROFESSIONAL

Sharone Huey, 51, an exercise physiologist at the Sports Center at Chelsea Piers, spent the most time with Wii Fit. Over two days, she watched most other sessions and spent at least two and a half hours with the system herself.

Her initial skepticism evolved into a somewhat surprised admiration.

“Actually I think it’s pretty good,” she said. “You can definitely get a workout. When I started doing it, I realized all the activities were pretty much on point. There were some things I didn’t like, like the alignment in a couple of places. But over all, I thought they did a good job and this will be a good tool for people who can’t make it to the gym.”

“I can see this in a seniors center or senior community and it would be very interesting to be able to set up a whole class of people on boards, tracking their progress,” said Ms. Huey, who reigned supreme as the week’s hula-hoop champion.

“The big thing is so many people buy a treadmill or some other exercise machine and in two weeks it becomes an expensive clothes rack,” she said. “This makes exercise fun and I think it will help to motivate a lot of lazy folks.”

Among them, potentially other members of the Huey family. “I’ll get this for my lazy sisters,” she said.

BOTTOM LINE Watch for the Chelsea Piers Wii Fit class coming soon (maybe, just maybe).

THE COUCH POTATO

And what about Mr. Lumpy Flounder himself? Around this time last year, I went to West Virginia to write about a plan there to install the aerobic video game Dance Dance Revolution in every school in the state. When I got back I thought, “O.K. let’s see if I’ll exercise regularly at home on D.D.R.”

I lasted a week. The problem was there were days when I just didn’t want to dance to electronic house music for half an hour. Wii Fit just might be different (though more than one tester commented on Wii Fit’s somewhat cheesy music). For me, the key is that one can approach Wii Fit like a game. In its sheer variety of activities, you can always find something to do. It beckons me to unlock the different exercises, to get four stars in snowboarding, to get through six more jackknife crunches.

I’ve spent about seven hours with Wii Fit recently and I’m still doing it. The step exercises remain my strong suit, though I’m still trying to figure out how to use my balance to navigate my floating bubble through the canyon without popping. I’m even running a little.

But I realize that in an exercise program no manner of electronic frippery (or fancy workout clothes) can make up for old-fashioned motivation. If I stop using Wii Fit, it won’t be because the graphics or the sound were bad. It will just mean I got tired of exercising, and no mere product will be at fault. Will I achieve the modest weight loss goal I’ve set? I can only hope so.

And no, I won’t tell you what it is.

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